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Frequently Asked Questions

Find answers to our most commonly asked questions.

I received a damaged or incorrect order — what should I do? +

We’re sorry for the inconvenience! Please contact us here within 7 days of delivery and include your order number along with a photo of the damaged or incorrect item. We’ll make it right—fast.

How can I track my order or check shipping status? +

As soon as your order ships, you’ll receive a tracking link via email. If you didn’t get one or have questions about your delivery, reach out to us and we’ll help you track it down.

I'm interested in wholesale or bulk purchasing — who do I talk to? +

OxiTab is available for wholesale and professional use. Whether you're a salon, distributor, or business looking to buy in volume, use the Contact Us form on this page. We will connect you with a team member to assist with pricing and orders.